https://jamesjayquinlan.com/home daily 1.0 2019-07-17 https://static1.squarespace.com/static/5d1ad62259efc20001d558f9/t/5d2d8167a750e400015f3e2e/1563264115087/Employer+Job+Skills.png Home Job skills are listed as hashtags in alphabetical order. The database that contains these skills is constantly growing. Job skills are defined in order to help people hire for positions that they don’t understand. https://static1.squarespace.com/static/5d1ad62259efc20001d558f9/t/5d2d826317097700011db40d/1563263606020/Employer+Create+Tasks.png Home The progress of hiring is tracked graphically. Elements of the hiring process are given target dates, with completion dates being tracked for subsequent post-analysis. Team members are assigned responsibilities. The hiring process is entirely customisable. https://static1.squarespace.com/static/5d1ad62259efc20001d558f9/t/5d2c2cdf17f3b90001dc7beb/1563176172373/Research+clear.png Home https://static1.squarespace.com/static/5d1ad62259efc20001d558f9/t/5d2c2ab7d13ca7000171509c/1563080408962/Employer+Home+Screen+web.png Home Persistent bar that indicates key or new items for each page of the site User-customised tiles/widgets for upcoming tasks Ability to add more tiles/widgets https://static1.squarespace.com/static/5d1ad62259efc20001d558f9/t/5d2d833af5543f0001655f0a/1563263811528/Freelancer+Home+Screen.png Home Similar to employers, talent manages their account through a customisable dashboard, with key items brought to their attention through a persistent bar (which shows items specific to each page). Favourite employment-searches can be saved. https://static1.squarespace.com/static/5d1ad62259efc20001d558f9/t/5d2c2ab7d13ca70001715090/1563079978547/IMG_5730.jpg Home The employer’s homepage is designed as a dashboard, not the key stats strip at the top of the design, which is present across every screen. https://static1.squarespace.com/static/5d1ad62259efc20001d558f9/t/5d2d82ebf5543f0001655b7e/1563263753278/Employer+Messaging+External.png Home Instead of relying on external systems, video or audio-only calling is built in to Fulfil. Employers can invite multiple staff members to join in a call. A suggested interview guide is generated based upon the relevant skills / job title. https://static1.squarespace.com/static/5d1ad62259efc20001d558f9/t/5d2c2d2fdeabdd0001736b31/1563176264874/Lani+clear.png Home https://static1.squarespace.com/static/5d1ad62259efc20001d558f9/t/5d2c2db8374dde0001b136c0/1563176388807/Brand+Strat+clear.png Home https://static1.squarespace.com/static/5d1ad62259efc20001d558f9/t/5d2c2ab7d13ca70001715099/1563080199491/IMG_5733.jpg Home Traditionally messaging has happened via email or telephone, making it difficult for people to track. All messaging with Fulfil is done within the platform. https://static1.squarespace.com/static/5d1ad62259efc20001d558f9/t/5d2c2e36163e89000155ef0d/1563176539043/SD+canvas.png Home https://static1.squarespace.com/static/5d1ad62259efc20001d558f9/t/5d2c2ab7d13ca70001715093/1563080047633/IMG_5731.jpg Home The employer’s create job page assists users to select the right job title and description based upon the specific skills that they are looking for. https://static1.squarespace.com/static/5d1ad62259efc20001d558f9/t/5d2d82b321bd75000163ac64/1563263683261/Employer+View+Freelancer+Profile.png Home Talent availability indicated to help employers avoid wasting time having to ask for it. Employers can read reviews of the talent from past employers. The match % (based upon skills) is indicated. Talent’s portfolio (copy, images, video). https://static1.squarespace.com/static/5d1ad62259efc20001d558f9/t/5d2c2ab7d13ca70001715096/1563080112061/IMG_5732.jpg Home Employers view user profiles based upon the skills that they are searching for, these profiles are the talent’s online portfolio of work. https://static1.squarespace.com/static/5d1ad62259efc20001d558f9/t/5d2c2d78163e89000155e5d5/1563176324264/User+Journey+clear.png Home https://static1.squarespace.com/static/5d1ad62259efc20001d558f9/t/5d2d836fa750e400015f5742/1563263869937/Freelancer+Saved+Searches+2.png Home While Fulfil uses a system of auto-matching based upon skills, talent can also search for open positions manually, with favourite searches able to be saved. https://static1.squarespace.com/static/5d1ad62259efc20001d558f9/t/5d2d812cc29fde0001eb8571/1563263286485/Employer+Create+Position.png Home Talent searches are focused on skills ahead of job titles, employers add the skills they want and are matched with talent based upon the skills that talent have listed. Fulfill suggests skills, job titles and job descriptions from its database. https://static1.squarespace.com/static/5d1ad62259efc20001d558f9/t/5d2d81b3e2ad8c0001d2b6fd/1563263422714/Employer+Job+Title+Description+.png Home Based upon the skills entered, job titles are suggested by the Fulfil database. Job descriptions are provided to help users select the most relevant job title. Job titles are ranked by % match to the skills entered in the search. https://static1.squarespace.com/static/5d1ad62259efc20001d558f9/t/5d2c5a9370ccb400019b33d4/1563188203802/Sub+1.png Home https://static1.squarespace.com/static/5d1ad62259efc20001d558f9/t/5d2c5ab0deabdd000175bfc1/1563188191575/Sub+2.png Home https://static1.squarespace.com/static/5d1ad62259efc20001d558f9/t/5d2c5a7c9d58c40001d55ddc/1563188180976/Macro+1a.png Home https://static1.squarespace.com/static/5d1ad62259efc20001d558f9/t/5d2c5a59374dde0001b36f41/1563188159723/Macro+1.png Home https://static1.squarespace.com/static/5d1ad62259efc20001d558f9/t/5d29625e930b6c00011e092a/1563074152488/Alfie%2BProto%2B3.jpg Home As well as being able to view and dig into the data, users can export it via a number of formats - CSV, JPEG or PDF - depending upon their needs (guidance is provided to users as to which format to use). https://static1.squarespace.com/static/5d1ad62259efc20001d558f9/t/5d294214dddb940001d88179/1563074152464/Inputs.png Home Individual user journey maps were created for each qualitative research respondent (top left). Video interviews took place with hotel management respondents located internationally (top right). I conducted a review of online search behaviour in the travel category (bottom right). I conducted a competitive review of analytics packages (bottom left). https://static1.squarespace.com/static/5d1ad62259efc20001d558f9/t/5d29556ee2d36500010c69ba/1563074152470/Alfie%2BPersona%2BThomas%2B%2528Hotelier%2529.jpg Home https://static1.squarespace.com/static/5d1ad62259efc20001d558f9/t/5d295724930b6c00011d69ac/1563074152473/Research%2BOutputs.jpg Home A range of insights were formed from our research data(top). We charted various options on a mock-up of the analytics page – our original “prototype” (above).. Meet Thomas Peters – the user person I developed for Alfie’s hotel management clients (left). https://static1.squarespace.com/static/5d1ad62259efc20001d558f9/t/5d2937c3e2d36500010ac19e/1563074152459/Order+on+Demand.png Home https://static1.squarespace.com/static/5d1ad62259efc20001d558f9/t/5d2961c7b3dc650001931417/1563074152485/Alfie%2BProto%2B2.jpg Home Users can dig into the data by selecting an individual widget, this will automatically chart the data for them. https://static1.squarespace.com/static/5d1ad62259efc20001d558f9/t/5d294231b3dc650001911bdd/1563074152467/Outputs.png Home A mixture of interviews (in person and via video), quantitative work (including a survey and search analysis) and competitive review informed our discovery. https://static1.squarespace.com/static/5d1ad62259efc20001d558f9/t/5d295dcbb3dc65000192d91e/1563074152476/Dashboard+sketch.png Home My sketches used a dashboard with a range of customisable widgets that could track the performance of data created by current and prior guests (by importing TripAdvisor data), compare it to past performance and export it to other systems. https://static1.squarespace.com/static/5d1ad62259efc20001d558f9/t/5d293a2baf72b800018a7bae/1563074152462/Alfie%2Bhomepage.jpg Home https://static1.squarespace.com/static/5d1ad62259efc20001d558f9/t/5d29600132c5e80001d66070/1563074152479/Analytics%2BWidget%2BSketch.jpg Home Widget design emphasised numbers and graphical elements such as arrow up and arrow down due to varying levels of English amongst Alfie’s user base. https://static1.squarespace.com/static/5d1ad62259efc20001d558f9/t/5d296451d659a600015d54a8/1563074152491/IMG_5466+%281%29.jpg Home Conducting international user testing via Skype enabled us to hear what the user was saying, see their reaction and track their cursor’s movement across our prototype. https://static1.squarespace.com/static/5d1ad62259efc20001d558f9/t/5d29616fdfcd4f0001916142/1563074152482/Alfie+Proto+1.png Home The analytics page is customisable, with hotels able to choose what is displayed via widgets. Widgets show change over time (the time period is also customisable) and one widget has its data charted over time. https://static1.squarespace.com/static/5d1ad62259efc20001d558f9/t/5d2bdd36d701760001cd4dfe/1563175607441/Day+Tripper.png Home https://static1.squarespace.com/static/5d1ad62259efc20001d558f9/t/5d2c4fa8e796fd0001642ede/1563185367969/Docking+Station.png Home https://static1.squarespace.com/static/5d1ad62259efc20001d558f9/t/5d2c3f3867fca8000118522a/1563185367954/Wires+clear.png Home https://static1.squarespace.com/static/5d1ad62259efc20001d558f9/t/5d2c4ea59ee36c0001fe7ba6/1563185367966/Casual+Users+2.png Home https://static1.squarespace.com/static/5d1ad62259efc20001d558f9/t/5d2c4e8953a06e0001286553/1563185367963/Casual+Users+1.png Home https://static1.squarespace.com/static/5d1ad62259efc20001d558f9/t/5d2bdd7bd701760001cd52ca/1563175607443/Consistent+Commuter.png Home https://static1.squarespace.com/static/5d1ad62259efc20001d558f9/t/5d2be1e3bbc9660001b1c690/1563175607446/User+Flow+clear.png Home https://static1.squarespace.com/static/5d1ad62259efc20001d558f9/t/5d2bdab9bcb3f200013fd38e/1563175607438/Needs+etc.png Home Once I had collected all of my data, I analysed it across a number of fields, dividing my finders between Annual Members and the casual / new users. https://static1.squarespace.com/static/5d1ad62259efc20001d558f9/t/5d2be92f67fca800011357a2/1563175607448/Content+Strat+Citi.png Home https://static1.squarespace.com/static/5d1ad62259efc20001d558f9/t/5d2e8e38c840d800018d4a93/1563332180268/Citi+Res+Redux.png Home Not wanting to rely upon a single data source, I used a range of qual and quant techniques with a strong focus on collecting and analysing text data from online sources. https://static1.squarespace.com/static/5d1ad62259efc20001d558f9/t/5d2bce0887a3ec0001336215/1563175607432/Citi+Bike+orig+home+page.png Home https://static1.squarespace.com/static/5d1ad62259efc20001d558f9/t/5d2c3f6ebb708300012bb53b/1563185367957/Two+screens.png Home https://static1.squarespace.com/static/5d1ad62259efc20001d558f9/t/5d2be08fea35d400016a15a5/1563175607450/Site+Map.png Home https://static1.squarespace.com/static/5d1ad62259efc20001d558f9/t/5d2c4887bb708300012c3964/1563185367960/Annual+Members.png Home https://static1.squarespace.com/static/5d1ad62259efc20001d558f9/t/5d298b85af72b800018ee9ac/1563074152456/Alfie+Header.png Home https://static1.squarespace.com/static/5d1ad62259efc20001d558f9/t/5d2c3016da935a000188c194/1563185367950/Citi+Bike+image+hero.png Home https://static1.squarespace.com/static/5d1ad62259efc20001d558f9/t/5d2c5142bb708300012cad3e/1563185551340/South+By+South+Best+cover+image.png Home https://static1.squarespace.com/static/5d1ad62259efc20001d558f9/t/5d2c5e10d13ca7000173ddf1/1563188757741/User+Journey+white.png Home https://jamesjayquinlan.com/contact daily 0.75 2019-07-12 https://jamesjayquinlan.com/about daily 0.75 2019-07-12 https://static1.squarespace.com/static/5d1ad62259efc20001d558f9/t/5d281af71636a90001b67376/1562909444624/JJQ+pic.jpg About Live from the stage/my workspace